Refund & Cancellation Policy
Effective date: June 1, 2026
This policy explains how TACTICFLOW LLC ("TacticFlow") handles cancellations, credits, and refunds for the marketing services we invoice. It applies to all retainers, project fees, and management fees unless your signed statement of work states otherwise.
1. Monthly Retainers
Retainers are billed in advance for the coming service month and run month to month with no long-term lock-in. You may cancel at any time by emailing billing@tacticflow.co. Cancellation takes effect at the end of the current paid month, and no further invoices are raised. Work already delivered in that month is not refundable.
2. 14-Day Onboarding Guarantee
If you cancel within 14 days of your first retainer payment and before your strategy roadmap has been delivered, we refund that first payment in full. Once the roadmap or any campaign build has been delivered, the engagement moves to the pro-rata terms below.
3. Project and Fixed-Scope Work
Fixed-scope projects (audits, website builds, creative packages) are invoiced 50% on kick-off and 50% on delivery. If you cancel mid-project, the deposit covers work completed to date; any unearned balance is refunded within 10 business days of written cancellation.
4. Advertising Spend
Media spend is paid by you directly to the ad platforms (Google, Meta, LinkedIn, TikTok) and is never held by TacticFlow. We cannot refund platform spend; refund requests for spend must be raised with the relevant platform. Our management fee is handled under sections 1 and 3.
5. How to Request a Refund
Email billing@tacticflow.co with your invoice number and the reason for the request. We acknowledge every request within 2 business days and resolve approved refunds within 10 business days, returned to the original payment method (card, ACH, or wire). Card refunds may take a further 5–10 days to appear on your statement, depending on your bank.
6. Chargebacks and Disputes
Please contact us before opening a dispute with your bank — most billing questions are resolved the same week. If a chargeback is filed, we will provide the issuing bank with the signed statement of work, delivery records, and correspondence relating to the invoice.
7. Contact
TACTICFLOW LLC · 1603 Capitol Ave Ste 415 Num 202552, Cheyenne, WY 82001, United States · billing@tacticflow.co · +1 (307) 445-9438. See also our Terms of Service.